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Elrond Ltd
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Remote support

Our maintenance contracts are designed to resolve your computer problems before you put the phone down. We have realised that about 80% of all computer related problems can either be resolved over the phone or by one of our engineers taking control of your computer remotely. We have a range of products that allow us to repair these problems while you are talking to us.


spacer If we have to come out to you there will be no call out charge and, on the Gold contract, you only pay £20 +vat per hour.

The home contracts cover up to 3 computers. Once you are signed up all phone and remote support is at no extra cost.
silver gold office

Sign up today call 08456 01 01 05 or Sign up
now


   

What do you get?

Unlimited phone support

You can call at anytime, during normal working hours, with any computer related problem.

Remote problem solution
If we can not solve the problem over the phone we will take control of your computer remotely. This will enable you to see what we are doing. We will also connect if we need to see the way a fault is triggered.

No call out charge
If the fault is more serious or your internet connection is not working, we will not charge a call out fee. If we need to work on your computer in our workshop you will not be charged for pick up or delivery.

spacer On-site labour charges
These are the hourly rates charged when an engineer is on site. After the first hour we charge in half hour blocks.

Response time

For Home Gold and Office contracts if we cannot rectify the fault remotely, we will be on-site within the response time stated.

Computers covered
Home users are automatically covered for up to 3 computers. If there are more computers in the house there will be an extra charge of £2.50 per computer.

Free computer advice
You can ask us any computer related question or advice on upgrades or software installation.

* Hourly on-site rates for Home Silver £40+vat

If you have any questions regarding these products
please call on 08456 01 01 05 or email us at sales@elrond.co.uk

Terms and conditions

 
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